How do I make an appointment?
Asking for help can be difficult, especially for emergency services personnel. We do our best to make the process as seamless as possible. All you or your dependents need to do is:
You will be contacted within 24 hours to set up an appointment. Appointments are available to accommodate your shifts and days off. We understand a career in EMS can be unpredictable. If you get called back, held over, or experience any other schedule change, we will reschedule as soon as possible in accordance with your availability.
Who is eligible for counseling services?
Focus’ services are available to Falck personnel, their cohabitating partners, and their children under the age of 18.
As a dependent, do I need to go through the employee to make an appointment?
If you are a spouse, child over 12, or someone living with an Falck employee (life partner, family member, roommate), you can access services directly. You do not need to go through the employee. You will be asked for the employee’s name which we will verify through our roster. It is confidential. Neither the department nor the employee is contacted. Children under 12 need parental permission to make an appointment. If your parents are divorced but share legal custody, both need to give permission.
What kind of counseling is available to us?
The services are unlimited, free to you, and completely confidential. We do not contact Falck or any of its employees, or bill in a manner that would have the potential to identify our clients. Limits to confidentiality are legal reporting requirements for child/elder abuse or neglect, and situations where we believe someone’s life is in imminent danger. We are not mandated to report domestic violence.
Counseling services are available for most of the emotional issues faced by you and your family in today’s complex world. Common presenting issues include (but are not limited to):
Can I pick my own therapist?
You may leave a message for the therapist of your choice (see “Focus Professionals”). IF you do not know who you would like to see, leave a message or email and we will assign a counselor based on your presenting problem and therapist availability. It is important that you feel comfortable with your therapist. If at any time, for any reason you wish to change therapist, you are encouraged to do so. Ask your therapist and you will be re-assigned.
Focus does NOT provide:
or any other evaluation which would require submitting a report to Falck.