A message from American Medical Response management: “We at AMR understand the specific and unique needs of EMS professionals and their families. We also understand the toll that a career in EMS can take on our employees and their loved ones. Our mission is to provide the support that you and your families need to improve and maintain your quality of life, advance in your career, and ensure your emotional well-being. In addition to our Peer Support and EAP services, we encourage each of our employees to take advantage of the completely anonymous and specialized services offered by Focus Psychological Services. If you need help, don’t hesitate to reach out.”
How do I make an appointment?
Asking for help can be difficult, especially for emergency services personnel. We do our best to make the process as seamless as possible. All you or your dependents need to do is:
You will be contacted within 24 hours to set up an appointment. Appointments are available to accommodate your shifts and days off. We understand a career in EMS can be unpredictable. If you get called back, held over, or experience any other schedule change, we will reschedule as soon as possible in accordance with your availability.
Who is eligible for counseling services?
All current employees of AMR in San Diego County, and their dependents, are eligible to receive Focus services. The services include individual counseling for adults, adolescents and children, as well as couples and family counseling. Your dependents, defined as all your children under 21 years of age and anyone living in your home (parents, roommates, life partners) are covered. Dependents may call directly, they do not need to go through you or AMR.
As a dependent, do I need to go through the employee to make an appointment?
If you are a spouse, child over 12, or someone living with an AMR employee (life partner, family member, roommate), you can access services directly. You do not need to go through the employee. You will be asked for the employee’s name which we will verify through our roster. It is confidential. Neither the department nor the employee is contacted. Children under 12 need parental permission to make an appointment. If your parents are divorced but share legal custody, both need to give permission.
What kind of counseling is available to us?
The services are unlimited, free to you, and completely confidential. We do not contact AMR or any of its employees, or bill in a manner that would have the potential to identify our clients. Limits to confidentiality are legal reporting requirements for child/elder abuse or neglect, and situations where we believe someone’s life is in imminent danger. We are not mandated to report domestic violence.
Counseling services are available for most of the emotional issues faced by you and your family in today’s complex world. Common presenting issues include (but are not limited to):
Can I pick my own therapist?
You may leave a message for the therapist of your choice (see “Focus Professionals”). IF you do not know who you would like to see, leave a message or email and we will assign a counselor based on your presenting problem and therapist availability. It is important that you feel comfortable with your therapist. If at any time, for any reason you wish to change therapist, you are encouraged to do so. Ask your therapist and you will be re-assigned.
Focus does NOT provide:
or any other evaluation which would require submitting a report to AMR.